1. Introduction

Welcome to Accurate Services. These Terms & Conditions govern your use of our website and your requests for home appliance repair, installation, and maintenance services.

By accessing our website or requesting our services, you agree to these Terms & Conditions. If you do not agree, please discontinue using the website and our services.

2. Our Services

Accurate Services provides home appliance repair, installation, and maintenance services in Bangalore, subject to service availability.

Our services may include:

• Washing machine repair and service.
• Refrigerator repair and service.
• Air conditioner repair, servicing, and installation.
• Television repair.
• Water purifier repair and service.
• Dishwasher repair.
• Clothes dryer repair.
• Microwave oven repair.
• Geyser repair and installation.

The availability of a particular service depends on the appliance type, brand, model, condition, location, technician availability, and availability of suitable replacement parts.

3. Service Requests and Appointments

Customers may contact us through our website, telephone, email, or other available communication channels to request a service.

When requesting a service, you agree to provide accurate contact details, your service address, and relevant information about the appliance and reported problem.

Appointments are subject to confirmation and technician availability. We will make reasonable efforts to attend at the agreed time, but delays may occur due to traffic, operational issues, unforeseen circumstances, or other factors beyond our reasonable control.

If an appointment needs to be changed, we will make reasonable efforts to communicate the change.

4. Inspection and Diagnosis

Our technician will inspect the appliance to identify the reported problem and determine the appropriate service.

An initial diagnosis may not reveal every underlying fault. Additional inspection or testing may be necessary, and some issues may only become apparent after the appliance is opened or repaired.

We will explain the identified issue and recommended work to the customer before proceeding with significant repair work or replacement of components, as applicable.

5. Estimates and Service Charges

Service charges may depend on the appliance, nature of the fault, diagnostic requirements, labour, replacement parts, installation requirements, and complexity of the work.

Where applicable, we will communicate the estimated charges before proceeding with the approved repair or installation.

An estimate may change if additional faults are discovered or the scope of work changes. We will communicate material changes and seek the customer’s approval before undertaking additional chargeable work.

Applicable taxes and other disclosed charges will be communicated where relevant.

6. Customer Responsibilities

Customers are expected to:

• Provide accurate information about the appliance and reported issue.
• Ensure reasonable access to the appliance and service location.
• Inform the technician of known faults, relevant safety concerns, and previous repairs where appropriate.
• Keep the service area reasonably accessible and safe.
• Review the recommended work and applicable charges before authorising repairs.
• Make payment according to the agreed terms.
• Follow reasonable operating and maintenance guidance provided after the service.

If the appliance or work area presents an immediate safety risk, the technician may decline or stop work until it is safe to proceed.

7. Repairs and Replacement Parts

Repairs will be performed according to the approved scope of work and the appliance’s condition.

Where a component requires replacement, we may recommend a suitable compatible part based on the appliance model, technical requirements, and availability.

The availability of specific original equipment manufacturer (OEM) parts cannot be guaranteed in every case. Any material difference in the proposed replacement part will be communicated before installation, where applicable.

Additional work or parts outside the approved scope may require a revised estimate and customer approval.

8. Installation Services

Installation services are subject to the appliance manufacturer’s requirements, site conditions, and the scope agreed with the customer.

Customers are responsible for ensuring that the installation location has suitable space, access, and necessary utilities or connections unless these are expressly included in the agreed service.

Additional electrical, plumbing, civil, structural, or other work may be outside the installation scope and may involve separate charges.

9. Payments

Customers must pay the charges communicated and agreed for the services provided.

Payment methods, payment timing, and any applicable advance payment requirements will be communicated during booking or before the service is undertaken.

Where a payment or invoice dispute arises, customers should contact Accurate Services with the relevant service details so the matter can be reviewed.

10. Service Warranty

Certain eligible repairs and replacement parts may be covered by a service warranty, subject to the specific warranty terms communicated at the time of service.

Warranty coverage, duration, exclusions, and claim procedures may vary depending on the repair and the component supplied.

Unless expressly included in the applicable warranty, coverage may not extend to unrelated faults, new damage, misuse, accidental damage, unauthorised repairs, external electrical or water supply issues, or normal wear and tear.

Customers should retain the applicable invoice or service record and contact us if they believe an eligible repair has failed within the stated warranty period.

No warranty should be assumed to apply unless it has been expressly provided for the relevant service or part.

11. Cancellations and Rescheduling

Customers who need to cancel or reschedule an appointment should contact us as early as reasonably possible.

Any applicable cancellation charges, advance-payment terms, or refund arrangements will be communicated before booking or when the booking is confirmed.

Where Accurate Services needs to reschedule a visit, we will make reasonable efforts to inform the customer and arrange an alternative time.

12. Limitation of Responsibility

Accurate Services will exercise reasonable care and skill when providing its services.

To the extent permitted by applicable law, we are not responsible for issues arising from pre-existing appliance damage, undisclosed faults, improper prior repairs, misuse, unauthorised modifications, external utility problems, or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.

13. Website Content and Availability

We aim to keep our website information accurate and up to date. However, descriptions, service information, availability, and other website content may change from time to time.

The website may occasionally be unavailable due to maintenance, technical issues, or circumstances beyond our control. We do not guarantee uninterrupted access.

14. Intellectual Property

Unless otherwise stated, the text, branding, graphics, design, and other materials published on this website belong to Accurate Services or are used with appropriate permission.

You may not reproduce, distribute, modify, or commercially use protected website content without prior permission, except where permitted by law.

15. Privacy

Personal information collected through our website or service channels is handled in accordance with our Privacy Policy.

By using our website or requesting our services, you acknowledge that relevant information may be used to respond to enquiries, coordinate appointments, deliver services, and meet applicable legal obligations, as described in that policy.

16. Changes to These Terms

We may revise these Terms & Conditions to reflect changes in our services, business operations, or applicable legal requirements.

Updated terms will be published on this page with a revised date. The applicable terms for a particular service may also be affected by the specific booking confirmation, estimate, invoice, or warranty provided for that service.

17. Governing Law and Disputes

These Terms & Conditions are subject to the applicable laws of India.

Any dispute will be addressed in accordance with applicable Indian law, including relevant consumer protection requirements. Nothing in these Terms removes any rights or remedies available to customers under applicable law.

18. Contact Information

For questions about these Terms & Conditions, service bookings, charges, or warranty coverage, please contact us:

Business: Accurate Services
Email: accurateservices313@gmail.com
Address: 43/1, Near Bharat Petroleum, JP Nagar, 6th Phase, Bangalore – 560078