1. Introduction
Accurate Services (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website and service channels.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit an enquiry, or request home appliance repair, installation, or maintenance services in Bangalore.
By using our website or contacting us, you acknowledge this Privacy Policy.
2. Information We Collect
We may collect the following information when you interact with us:
- Contact information: Name, phone number, email address, and other details you provide.
- Service information: Appliance type, brand, model, reported problem, and requested service.
- Address information: Your service address and locality, when required to arrange a technician visit.
- Communication records: Messages, enquiries, feedback, and details you share with our team.
- Technical information: Information such as IP address, browser type, device details, and website usage data, where collected through website logs or analytics tools.
Please provide only the information necessary for your enquiry or requested service.
3. How We Use Your Information
We may use your information to:
- Respond to enquiries and service requests.
- Arrange appliance repair, installation, and maintenance visits.
- Contact you regarding appointments, diagnoses, estimates, and service updates.
- Provide information about recommended repairs and applicable charges.
- Manage payments, invoices, complaints, and service-related follow-ups.
- Improve our website, customer experience, and service operations.
- Maintain business records and comply with applicable legal requirements.
- Protect our website and services against fraud, misuse, and security risks.
We will not use your contact details for unrelated promotional communication without an appropriate lawful basis or consent where required.
4. Sharing of Information
We do not sell your personal information.
We may share relevant information with authorised technicians, service personnel, website hosting providers, communication providers, payment providers, or other service partners when reasonably necessary to deliver our services or operate our website.
We may also disclose information where required by law, a lawful request from an authority, or to protect our legal rights and the safety of individuals.
We aim to limit information sharing to what is reasonably necessary for the relevant purpose.
5. Cookies and Website Technologies
Our website may use cookies or similar technologies to support website functionality, remember preferences, understand website usage, and improve performance.
Some cookies may be provided by third-party tools integrated into our website. Their use depends on the services and technologies enabled on the website.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
6. Third-Party Services and Links
Our website may use or link to third-party services, such as maps, analytics tools, payment services, communication platforms, or external websites.
Those third parties may process information under their own privacy policies. Accurate Services does not control the privacy practices of external websites and encourages you to review their policies before providing personal information.
7. Data Retention
We retain personal information for as long as reasonably necessary to respond to enquiries, provide services, maintain business records, handle disputes, and meet applicable legal obligations.
Retention periods may vary depending on the type of information and the purpose for which it was collected. Where information is no longer required, we will take appropriate steps to delete or anonymise it, subject to applicable legal requirements.
8. Data Security
We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should avoid submitting sensitive information that is not required to arrange your service.
9. Your Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also raise concerns about how your information is used or withdraw consent where processing is based on consent.
Some information may need to be retained where required by law or for legitimate business and dispute-resolution purposes.
10. Children’s Privacy
Our website and services are intended for individuals seeking home appliance services. We do not knowingly seek to collect personal information from children without appropriate authorisation where required by law.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website features, or applicable legal requirements. The updated version will be published on this page with a revised date.
12. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, contact us:
Business: Accurate Services
Email: accurateservices313@gmail.com
Address: 43/1, Near Bharat Petroleum, JP Nagar, 6th Phase, Bangalore – 560078